Most parcels need nothing from you today. The Tracking Desk puts the few that do on the first tab, so the morning starts there and not with a phone call from a customer.
Apps in this lesson: Tracking Desk. Screens on this page show the demo company, Sahyadri Express Couriers, Pune.
Names in bold are the words on the screen.
Open Tracking Desk. The tabs are Needs attention, Moving, Delivered and All, each with a count. Needs attention holds every parcel with the status Query and every parcel with no update for 3 days, marked Stuck.
Click a row. The shipment panel shows the customer and receiver, the carrier, the price, the invoice and the Timeline of every update with the time and the person.
Under Add an update choose the Status: Booked, Moving, Out for delivery, Delivered, Query or Cancelled. Type the Carrier AWB if you have it, write a Note such as "Cleared customs" and press Save update. A note is required.
Tick the boxes on the left of the rows. A bar appears with the number selected. Choose the new status, type one note for all and press Update all. Print labels on the same bar prints labels for the ticked parcels.
Press Pull tracking from ITD / Xpresion. The portal asks for new scans on up to 20 parcels still on the way, oldest update first, and adds only the scans it does not have. This needs your own login for that software saved in Connect. Inside a panel, Pull from carrier does the same for one parcel.
Press Search AWB, customer, phone or app at the top, or Ctrl K, and type the AWB or the customer's name.
When its status is Booked, Moving or Out for delivery and it has had no update for 3 days.
Not by the portal. Nothing is messaged by itself. The customer sees the update on your tracking page, which you switch on under Website & Apps.
You type it in an update, or it is filled in when scans are pulled from connected carrier software. Once it is on the parcel it is not overwritten by a pull.
Anyone whose login has the Tracking Desk app. Other staff can open a shipment panel to read it, without the update form.
Unlimited usage. Prices are coming soon. No setup fee.