Logi Bundals › Customer credit and collections

Customer credit and collections for courier offices: the limit holds at the counter.

Credit is given at the booking counter and chased from the accounts desk, usually by two people who do not talk until it is late. In Logi Bundals the customer's limit is checked at the moment of booking, and every due is listed by age.

Screens on this page show the demo company, Sahyadri Express Couriers, Pune.

Collections / Ageing
Shree Sai Textiles
2 invoice(s) · oldest is 80 days past due
60+
Desai Pharma LLP
3 invoice(s) · oldest is 75 days past due
60+
Nexa Auto Parts
2 invoice(s) · oldest is 70 days past due
60+
Meera Exports
4 invoice(s) · oldest is 34 days past due
31 to 60
Kothrud Handicrafts
1 invoice(s) · 2 days past due
0 to 30
On the real screen each age band is a column of amounts, with a total per customer.
Credit, start to finish

Four places the limit shows up.

A credit limit is one number on the customer. Everything else follows from the invoices.

  1. Customers: the limit

    Each customer has a type (walk-in, business account or partner) and a credit limit in rupees. 0 means no limit. The list shows shipments, the amount due and an "Over" mark beside a limit that has been crossed.

  2. Quotes & Booking: the check

    When a booking is made, the portal adds the customer's unpaid invoices to the new price. If that is above the limit, the booking is refused, and the message names the customer, the amount due and the limit.

  3. Invoicing: the due date

    The invoice is made with the booking. For a business account it is due 15 days later. For a walk-in it is due the same day. Staff mark it paid with the mode: UPI, cash, bank or card.

  4. Collections: dues by age

    One row per customer, split into 0 to 30 days, 31 to 60, and 60+ past the due date. Customers with the most in 60+ come first. A customer over the limit shows "Credit block".

Chasing

A reminder is opened, not fired off.

The "Remind" button writes the message: the customer's name, the rupees due and the number of invoices. It opens WhatsApp on your own number with that text ready. A person reads it and presses send.

The portal marks the customer's unpaid invoices as reminded, and the row shows how long ago. If the customer has no phone number, the text is shown on screen to copy.

Home lists customers with dues over 60 days as a job that is waiting, with the amount.

The portal records that a reminder was opened. It cannot know whether the message left your phone.

The reminder, as written

"Hello Shree Sai Textiles, a reminder that ₹69,532 is due on 2 invoice(s). Please pay at your earliest. Thank you."

Worked from the demo company's two unpaid invoices for this customer.
Quotes & Booking / A refused booking

"Kothrud Handicrafts is over their credit limit (₹16,663 due of ₹50,000). Collect payment first."

The wording of the refusal. In this example a new booking of ₹34,000 would take the dues past the limit.
Plainly

What it does, and what it does not.

It keeps the limit and the list. The collecting is still done by your people.

It does
  • A credit limit per customer, checked on every booking
  • A plain refusal that names the amount due and the limit
  • An invoice with a due date, made with the booking
  • Dues by customer in three age bands
  • A reminder message written for you and opened in WhatsApp
  • Paid marks with the mode, one by one or many together
It does not
  • Send reminders by itself, on a schedule or otherwise
  • Take part payments. An invoice is unpaid or paid in full
  • Charge interest or a late fee
  • Send pay links. They are marked "Not yet" in the product
  • Let a manager override a credit block for one booking. The dues have to be cleared
  • Check a customer's credit with any outside agency

Questions about credit and collections

Can a credit limit be changed later?

Today the limit is typed when the customer is added, and the customer screens have no edit form. For a partner linked on Network, the limit is set in the Network app.

Does a credit block stop pickups too?

No. The limit is checked when a shipment is booked. Pickups and tracking go on as usual.

Are walk-in customers given credit?

A walk-in's invoice is due on the booking day, so it shows in Collections from the next day if it is not marked paid.

Can I see one customer's whole account?

Yes. The customer page shows shipments, invoices, revenue and the amount due, with the limit and a mark when bookings are blocked.

Can I start using it today?

Not yet. The portal is being prepared for launch. The sign-up page and the demo page always show whether they are open.

What does it cost?

Prices are coming soon. Unlimited usage, no per user charge, no per client charge, no setup fee. See the pricing page.

Run your office on it this week.

Unlimited usage. Prices are coming soon. No setup fee.

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